Question 1

What ages are your programs for?

Accepted Answer

We welcome curious, energetic kids ages 4–12. Each course includes an age recommendation, but parents know their child best, you may enroll in any class that feels right for your child’s level and interests.

Question 2

How long is each course?

Accepted Answer

All courses run as 4-session journeys. This structure keeps kids engaged, focused, and excited while giving families flexibility.

Question 3

How long is each class?

Accepted Answer

Each session runs for approximately 40 minutes, the perfect amount of time for focused, interactive, meaningful learning without overwhelming younger learners.

Question 4

Are classes online or in person?

Accepted Answer

All our classes are online via Zoom, led by live, engaging instructors. Kids can join from anywhere and fully participate in hands-on activities and discussions.

Question 5

How big are the groups?

Accepted Answer

We keep our groups small and comfortable, ensuring every child has opportunities to participate, ask questions, and receive personal attention.

Question 6

How do I know which class is right for my child?

Accepted Answer

Each course includes a suggested age group — but every child grows differently. You may enroll in any class you feel fits your child’s interests, maturity, and curiosity.

If you’re unsure, we are happy to help you choose. You can email us anytime at admissions@bigkidsacademy.com.

Question 7

What if my child misses a class?

Accepted Answer

Our classes are live online, not pre-recorded. This means your child can join from anywhere, but they’ll need to attend in real time. If a class is missed, we unfortunately cannot provide a recording, so we encourage joining live to get the full experience.

Question 8

What time zone are classes scheduled in?

Accepted Answer

All class times are listed in Eastern Standard Time, consistent with New York City’s time zone. Families are responsible for converting the scheduled time to their local time zone as needed.
 
Eastern Standard Time (EST) also known as UTC -05:00

Question 9

Do I need to sit with my child during the class?

Accepted Answer

For younger children (ages 4–6), we suggest a parent stays nearby during the first session. Most children become comfortable and independent very quickly.

Question 10

What materials do we need?

Accepted Answer

Most classes require only simple household items. We will also email you a few printable pages for each class to support activities and learning. Any special supplies will be listed clearly in your welcome email.

Question 11

Who teaches the classes?

Accepted Answer

Our faculty includes warm, experienced educators who truly love teaching kids. Each teacher has expertise in their field and is trained in interactive, child-centered, confidence-building instruction.
View Our Faculty

Question 12

Do you offer financial assistance?

Accepted Answer

Yes. We believe enrichment should be accessible. Families experiencing financial need may apply for partial tuition support.

Question 13

How do we stay updated on what our child is learning?

Accepted Answer

After each session, parents receive:
- A short recap
- “Ask your child” conversation prompts
- Photos or highlights (when available)

Question 14

How do we register?

Accepted Answer

Browse Our Course, choose your preferred session, and register directly through our website.

If you have any questions, email us at 
admissions@bigkidsacademy.com.

Question 15

Do you offer gift certificates?

Accepted Answer

Yes! We offer beautifully designed digital gift certificates that can be emailed instantly, or we can mail a printed version to you or directly to the recipient. Gift certificates can be used for any of our courses.

Purchase Your Online Gift Card today!

Question 16

What is your refund policy?

Accepted Answer

Full Refund: You may cancel up to 14 days before the first class for a full tuition refund.
Partial Refund: If you cancel after the first class, we offer a partial refund of $80.

After the second session begins, tuition becomes non-refundable, as your child’s seat has been reserved for the full 4-session journey.

Frequently Asked Questions